Glide was drowning in inbound customer service requests, with high call and email volumes straining their team and eroding operational efficiency. They had a capable in-house back-end team but needed a dedicated front-end squad to design and build a consumer app that could take real pressure off their CS function while also creating a new channel for upselling energy packages.
Alteam embedded as Glide's app and front-end squad across three phases of work, operating alongside their in-house back-end engineers throughout. We built a native React application for iOS and Android, integrating third-party APIs to streamline customer interactions and deliver a smooth, intuitive user experience. The collaboration was tightly coordinated with Glide's internal team to ensure seamless front-to-back delivery without duplicating effort or inflating cost.
The app delivered on both objectives: a measurable 30% reduction in customer service requests and a meaningfully improved user experience that created a direct upselling channel for energy packages. Glide got a cost-effective, production-grade mobile product built without the overhead of growing its permanent team.